9jabet Privacy Policy — How Your Information Is Kept Safe

When you create an account or use 9jabet's platform, certain information is collected as a natural part of the process. Without it, we simply cannot provide the service — which is why it is collected. That said, we only take what we actually need.

Information you provide directly:

• At registration — name, date of birth, mobile number, and email address.
• During KYC verification — a photo of your national ID or passport, along with proof of address.
• At the time of payment — your bKash or Nagad number (full account details are not stored).
• When contacting support — include your message and a description of the issue.

Automatically collected data (while you use the platform):

• IP address and device information (phone model, operating system).
• Browser type and language settings.
• A log of how long you were on the platform and which pages you visited.
• Betting and transaction history.

Information collected on 9jabet is used only for specific, clearly defined purposes — outlined below. It is never used for anything beyond those purposes.

• Account Management: For login, password recovery, and profile updates.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Security Assurance: To detect suspicious logins or transactions and keep your account secure.
• Service Improvement: To analyze which features users engage with most and improve the platform accordingly.
• Legal Compliance: To meet regulatory requirements — in particular, to comply with AML (Anti-Money Laundering) regulations.
• Communications: To send important account notifications, promotional offers (if you have opted in), and support messages.
• Responsible Gaming: To detect unusual betting patterns and provide assistance when needed.

9jabet never uses your personal data for ad profiling or shares it with third parties for targeted marketing purposes.

To put it plainly — 9jabet does not sell your data. However, there are a limited number of situations where sharing is necessary, and we believe you deserve to know about them.

• Payment Provider: Minimal data is shared with payment gateways such as bKash, Nagad, or other providers solely to process transactions. These providers are bound by their own privacy policies.
• KYC Verification Provider: Minimum necessary data may be shared with licensed third-party identity verification providers. They are contractually bound to keep your information confidential.
• Regulatory Authority: 9jabet is legally required to share data in response to a valid court order or lawful request from a law enforcement authority. Where prior notice is not possible, you will be informed afterward.
• Business Transfer: If 9jabet is ever acquired or merged with another entity, user data may be transferred — however, this Policy will remain in effect and you will be notified in advance.

9jabet uses multiple layers of technology and processes to protect your data. The system doesn't rely on a single password — defences are built in across the entire platform.

• SSL/TLS Encryption: All data travelling between your browser or app and 9jabet's servers is secured with 256-bit SSL encryption — no one can intercept it in transit.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Firewall & DDoS Protection: Multiple server-level firewalls and DDoS protection systems are in place.
• Access Controls: Within 9jabet, only staff members who require access to specific data are permitted to view it. All access is logged.
• Security Audits: Third-party security audits and penetration testing are conducted twice a year.
• Data Backup: All data is regularly stored in encrypted backups to ensure nothing is lost in the event of an issue.

Cookies are small data files stored in your browser. 9jabet uses cookies to make the platform more functional and personalised. The types of cookies used are described below.

9jabet retains your data only for as long as necessary — no longer. Different types of information are subject to different retention periods.

• Active Account Data: Retained for as long as your account remains active.
• Closed Account Data: Transaction records are retained for up to 5 years after account closure, as required by law.
• KYC Documents: Up to 7 years, in accordance with regulatory requirements.
• Support Conversations: 2 years after the issue is resolved.
• Analytics Logs: In anonymized form for up to 13 months.

Once the applicable retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you.

You have several important rights regarding your personal data on 9jabet. Knowing them means you can act on them whenever you need to.

9jabet is strictly for users aged 18 and above. We do not knowingly collect information from minors. Date of birth is verified at registration, and KYC is used to confirm age whenever there is any doubt.

If we become aware that data belonging to a person under 18 has been collected, that account will be immediately closed and all associated data will be deleted.

9jabet may update this Privacy Policy from time to time — due to changes in technology, new legal requirements, or updates to our services. For significant changes, you will be notified at least 7 days in advance via your registered email or an in-app notification.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. The latest version will always be available on this page.

Current Version Effective: 1 January 2026।

If you have any questions about our privacy policy or wish to exercise your rights, please reach out through the channels below.

• Email: support@9jabet.click (Subject line: "Privacy Request")
• Live Chat: Chat with us directly on the 9jabet app or website — available 24 hours a day.
• Response Time: 24 hours for general inquiries; 7 business days for data deletion or portability requests.